Translation Services Lead
Portland, OR 
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Job Description
Career Opportunities: Translation Services Lead (21465)
Requisition ID 21465 - Posted 06/30/2022 - CareOregon - Full Time - Permanent - Portland

To protect the health and well-being of our members, employees and community, CareOregon requires all employees to be fully vaccinated against COVID-19 or have an approved medical or religious exception as a qualification of employment.

Candidates who receive an offer of employment by CareOregon, must provide proof of COVID-19 vaccination or submit a medical or religious exception request, which will be evaluated in accordance with CareOregon's standard accommodation process.

Position Title: Translation Services Lead

Department: Member Engagement

Title of Manager: Member Engagement Manager

Supervises: Non-supervisory position

Exemption Status: Exempt

Requisition ID: 21465

Job Summary

The Translation Services Lead is responsible for coordinating the translation of from English to threshold languages. Responsibilities include the coordination of internal and external translator resources to meet deadlines; collaboration with a multidisciplinary team to ensure translation products meet accuracy and quality standards; and ongoing management of the translation management system (TMS), computer-aided translation (CAT) software tools, and related databases. This position helps promote, maintain and improve language access and services for Limited English Proficient (LEP) members and families across the state of Oregon. The role is accountable for the on-time coordination of translation deliverables requested by Member Engagement leadership and/or required by state and federal regulations.

Essential Responsibilities

Translation Services Coordination

  • Oversee and coordinate translation project work of member materials from English to threshold languages and other languages as needed.
  • Utilize TMS to communicate with translation staff and manage the workflow for all translation projects; coordinate translation service deliverables and request fulfillment from start to finish.
  • Coordinate the distribution of work to translation staff, contractors, and on-call resources to ensure all translation project deadlines are met; monitor individual workloads.
  • Coordinate with vendors, members, and the provider network to ensure translation of content is completed by established deadlines.
  • Communicate project status and potential delays to requestors.
  • In coordination with the Member Engagement Manager, provide onboarding and training support to on-call and contractor translators, monitor performance and adherence to applicable guidelines.
  • Develop and verify specifications of translation work to be completed; track and report specification changes as needed.
  • Track translation services budget and costs by monitoring volume and tracking changes over time; keep manager up to date.
  • Monitor translation product quality assurance processes to ensure compliance standards are maintained.
  • Collaborate with stakeholders, copywriters, graphic designers, project managers, translators, and reviewers to ensure translation quality and branding standards are met.
  • Utilize TMS to generate quality assessment reports to support the standards, including reading level requirements,
  • Balance the ongoing coordination needs of many quick turn, tight deadlines along with longer-term project deadlines.
  • Provide assistance with direct translation services as needed.

Translation Program Coordination

  • Work with manager to develop procedures and training materials for translators.
  • Collaborate with translators to develop and maintain a comprehensive termbase for each threshold language.
  • Oversee and coordinate the relationships with translation agencies/vendors.
  • Administer project financial records, generate Purchase Orders, process invoices, track staff hours and generate reports.
  • Administer CAT and TMS software:
    • Ensure compliance with data and network security.
    • Communicate with account representatives and troubleshoot issues as needed.
    • Assist system users with access, training, and questions.
    • Create translation rules in coordination with language experts; ensure rules are followed.
    • Ensure that resources are using all the features, QA reports are generated, and issues are resolved for every project.
    • Manage licenses and users.
  • Ensure quality assurance standards are met prior to delivery of projects:
    • Ensure that best practices are followed to accurately convey meaning and adhere to reading level requirements.
    • Ensure consistency with brand and style guidelines.
  • Communicate with stakeholders within the organization and address evolving translation needs.
  • Provide recommendations to improve the policy on translation services for CareOregon as needed; update intranet and service sites; and respond to any questions from stakeholders or other parties.
  • Provide suggestions to optimize translation service workflows in support of the customer experience, language access and compliance needs.
  • Participate in cross-functional and cross-regional workgroups to support strategic plan deliverables.
  • Provide information and insight into culturally and linguistically appropriate materials.

Employee Leadership

  • Provide leadership for a team in support of team direction and goals.
  • Provide input into staffing needs; assist in recruiting and hiring staff, using an equity, diversity, and inclusion lens.
  • Participate in organizing, scheduling, monitoring and improving work; help ensure employees have information to meet job expectations and have coverage during absences.
  • Contribute to the development, communication, and oversight of team and individual goals.
  • Train, lead, and coach employees; may facilitate team meetings.
  • Incorporate guidance from CareOregon equity tools into people leadership.
  • Help monitor employee adherence to department/organizational standards, policies, and procedures.
  • Assist in evaluating employee performance, providing feedback to support success, recognizing strong performance, and addressing performance gaps and accountability (corrective action).
  • Perform lead tasks in collaboration with Human Resources as needed.

Organizational Responsibilities
  • Perform work in alignment with the organization's mission, vision, and values.
  • Support the organization's commitment to equity, diversity, and inclusion by fostering a culture of open mindedness, cultural awareness, compassion, and respect for all individuals.
  • Strive to meet annual business goals in support the organization's strategic goals.
  • Adhere to the organization's policies, procedures, and other relevant compliance needs.
  • Perform other duties as needed.

Knowledge, Skills and Abilities Required

  • Ability to read and write English and at least one of the following languages: Arabic, Chinese (Simplified and/or Traditional), Russian, Somali, Spanish or Vietnamese
  • Excellent spoken English communication skills
  • Ability to speak clearly using plain language with proper grammar
  • Familiarity with current best practices for translation for US-based target audiences
  • Familiarity with current best practices for marketing translations
  • Able to prioritize, meet and communicate about project deadlines
  • Knowledge of terminology management and use of termbase
  • Knowledge of basic managed care concepts, the Oregon Health Plan (OHP) and Medicare
  • Ability to use computer-aided translation software such as Trados, WordFast or similar software
  • Ability to administer and maintain translation memory (TM) database
  • Intermediate level skills in MS Office Suite including Outlook, Word, and Excel
  • Ability to effectively assist in the translation of all forms of member correspondence, health care and insurance materials
  • Ability to work effectively, both independently and within a team
  • Ability to use discretion, good judgment and know when to ask for assistance or direction
  • Ability to effectively interact with internal and external individuals at all levels
  • Ability to collaborate and work effectively with diverse individuals and groups
  • Ability to share information and lessons learned with manager
  • Ability to handle multiple priorities, processes and demands in a dynamic work environment
  • Ability to work under pressure with frequent interruptions
  • Excellent organizational skills
  • Ability to exercise initiative and sustain motivation
  • Ability to actively support the mission, values, and goals of CareOregon and its member groups

Physical Skills and Abilities

Lifting/Carrying up to 20 Pounds

Pushing/Pulling up to 10 Pounds

Pinching/Retrieving Small Objects

Crouching/Crawling

Reaching

Climbing Stairs

Repetitive Finger/Wrist/Elbow/

Shoulder/Neck Movement

0 hours/day

0 hours/day

0 hours/day

0 hours/day

0 hours/day

0 hours/day

More than 6 hours/day

Standing

Walking

Sitting

Bending

Seeing

Reading

Hearing

Speaking Clearly

0 hours/day

0 hours/day

0 hours/day

0 hours/day

More than 6 hours/day

More than 6 hours/day

3-6 hours/day

3-6 hours/day

Cognitive and Other Skills and Abilities

Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress

Education and/or Experience

Required:

  • Minimum 3 years' experience providing translation project coordination services
  • Ability to read and write English and at least one of the following languages: Arabic, Chinese (Simplified and/or Traditional), Russian, Somali, Spanish or Vietnamese
  • Experience working with a translation management system (TMS) and computer-aided translation (CAT) software

Preferred:

  • Desktop Translation Publishing (DTP) experience
  • Proofreading and quality assurance experience
  • Knowledge of alternative formats such as large print and audio
  • Experience translating healthcare and marketing materials
  • Experience working with a corporate or agency creative team

Working Conditions

  • Environment: This position's primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):

Inside/office Clinics/health facilities Member homes

Other_________________________________________

  • Travel: This position may include occasional required or optional travel outside of the workplace, in which the employee's personal vehicle, local transit, or other means of transportation may be used
  • Equipment: General office equipment
  • Hazards: n/a

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment

Veterans are strongly encouraged to apply.

Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


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We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
3+ years
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