JOB SUMMARY

The Supervisor Operations is responsible for overseeing day-to-day operations which may include staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations.

ESSENTIAL FUNCTIONS/DUTIES

• Supervise, direct, and develop field staff to provide the highest possible level of patient care.
• Maintain quality field operations through daily contact, oversight, communication, and evaluation.
• Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
• Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.
• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids.
• Cover open shifts with appropriate employee assignments or by filling in as needed.
• Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.
• Develop specifications for ordering and placing equipment in service.
• Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis.
• Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.
• Prepare reports and manage projects as assigned by the Operations or General Manager.
• Assure that all necessary payroll is properly completed and submitted in a timely manner.
• Assist with and engage in the recruitment and training of new employees.
• Maintain employee training records and track employee certifications/accreditations for compliance.
• Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, and promotion.
• Comply with and enforce all applicable laws, policies, and procedures.
• Perform other duties as assigned.

QUALIFICATIONS

Experience:

• Minimum 3 years of EMS field experience.
• Prior FTO or other leadership/supervisory experience preferred.

Education:

• High School Diploma or Equivalent (GED).
• Some advanced education preferred.

Skills:

• Ability to function as an EMT or Paramedic and perform direct patient-care activities in the field with a high level of proficiency.
• Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport.
• Strong leadership and decision-making skills.
• Strong listening and comprehension skills.
• Ability to adapt to quickly evolving situations.
• Attention to detail and strong technical skills.
• Thorough knowledge of System Status management.
• Effective oral, written, and interpersonal communication skills.
• Good working knowledge of Microsoft Office.
• Ability to successfully pass a Physical Agility Test.

Credentials/Licenses:

• State EMT or Paramedic Certification.
• State Driver's License with driving record in compliance with GMR's Safety & Driving policy (proof required if conditional employment is made).
• As required for EMT or Paramedic: BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS

Working Conditions:

• Frequently works in an office setting or out in the field.
• Works alone and with others utilizing phone, email, and face-to-face communication.
• Occasionally works extended shifts.

Physical Demands:

• Must be able to lift, drag, hoist, and carry different types of equipment and other objects.
• Frequently required to sit, talk or hear, stand, walk, use hands to handle or operate objects/tools/controls, reach/pull with hands and arms, and drive an ambulance.
• Occasionally required to climb or balance, stoop, kneel, crouch, crawl, taste, and smell.
• Must be able to lift and/or move up to 200 pounds with the assistance of a partner.

Mental Requirements:

• Analyzation, perception, computation, problem-solving, judgment, reasoning, and decision-making.

REPORTING RELATIONSHIPS
Reports to: Operations Manager, Regional Director
Interrelationships: EMTs, Paramedics, FTOs, Administrative Supervisors, Assistant Supervisors

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.